FAQs

I JUST PLACED AN ORDER CAN I CANCEL IT?
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.


I PUT THE WRONG ADDRESS IN AT CHECKOUT, WHAT DO I DO?
Please contact us as soon as possible. Email us via email address: support@legendfox.com or click on Messenger blue icon at bottom right of page to send us an instant message. If your order is still processing we can have this changed before it is dispatched. If your order has already left our warehouse, we can't do anything. So, please contact us as soon as possible to advise us of your correct address so we can have this updated.


HOW DO I PAY FOR AN ITEM?
We accept all major credit cards as well as PayPal.


DO I NEED AN ACCOUNT TO BUY AN ITEM?
No, you can check out as a guest.


I RECEIVED DEFECTIVE PRODUCTS. WHAT DO I DO?
If you receive any defective product, send us pictures where the defect is clearly shown, so that we can verify it and find a solution for you. Contact us by email at support@legendfox.com, or send us an instant message by clicking Messenger blue icon at bottom right of page.


I RECEIVED INCORRECT PRODUCTS. WHAT DO I DO?
If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified. Contact us by email at support@legendfox.com, or send us an instant message by clicking Messenger blue icon at bottom right of page.


WHAT IS THAT PRICE THAT IS CROSSED OUT?
That’s the list price. The list price is the manufacturer's suggested retail price or our best guess at an item's original ticket price or online "going rate.” It's helpful for figuring out how sad your wallet would be if you bought that product on another site. Ultimately, the list price represents an amount you should never have to pay!


I CAN ONLY SHIP TO MY  BILLING ADDRESS. WHY IS THAT?
In short, we're doing our best to nip fraudulent activity in the bud. By only allowing our customers to ship to their billing address, it ensures that a stranger cannot make a purchase using stolen credit card information and send it to their address.


WHY IS THE ORDER TAKING LONG? WHY IS THERE NO SHIPPING STATUS UPDATE?
We do everything we can to ensure orders are shipped out quickly as possible. Sometimes, however, this falls out of our hands. We cannot be responsible for carrier delays, weather delays, or any other 3rd party shipping delays that can occur. The moment that we get an update from carriers is the moment that we let you know. 


HOW DO I CHECK ON MY ORDER STATUS?
Checking your order status is very simple! Just navigate to the top-right corner, where the "Order Tracking" button is. From there, you can see all of the important information regarding your orders by providing your email address and order number, or the tracking number we've provided via email. We also send you order status updates via e-mail, in case you are not able to check the website. 


I ONLY RECEIVED ONE OF THE ITEMS IN MY ORDER, WHERE IS THE REST?
Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.


I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.


WHY WAS MY CREDIT CARD CHARGED MULTIPLE TIMES?
When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Legend Fox, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.


I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?
If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.


I MADE TWO ORDERS TODAY. CAN YOU COMBINE THEM INTO ONE AND REFUND THE BALANCE?
Unfortunately, we are unable to combine shipments on multiple orders.


DOES LEGEND FOX HAVE A MOBILE APP?
We're currently working hard to bring back our mobile app! We know that you've been patiently waiting, and we will be sure to update you as we get closer to releasing it! It's going to be awesome!


I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?
For an immediate answer, you can contact us by click on Messenger blue icon at bottom right during business hours. For E-Mail, expect a response within 24-48 hours from our representatives.


CAN I EXCHANGE MY ITEM FOR A HIGHER PRICED ITEM IF I PAY THE DIFFERENCE?
No. Legend Fox currently does not offer exchanges.


IS LEGENDFOX.COM REAL? IS THE WEBSITE SAFE?
We promise and guarantee that legendfox.com is 100% legitimate and authentic. We stand behind every product that we sell, and vow to never mislead you. We're real people, who come to work every day and love what we do - to be here for you!


IS MY CREDIT CARD INFORMATION SAFE?
Safer than Fort Knox. Your credit card information is never stored on our servers. Your payment information is transmitted directly to a secure third-party server – you can tell you're on a safe page by the padlock icon that appears on your browser. When you make an order, our system scans your information for potential fraud. If there is a reason to suspect fraud, we will contact you to verify your order. If you do not verify with us within 24 hours, the order will be cancelled.


 WHICH COUNTRIES DO YOU SHIP TO?
Lengend Fox currently ships worldwide.


WHY WAS MY ORDER CANCELED?
You may have failed to respond, in a timely fashion to an important email. Often these emails relate to the possible duplicate order, an out of stock item or verification of information is needed before the invoice process is completed. If you have created a duplicate order by accident. We will contact you first to confirm this. In the event that there is a duplicate order, we will proceed in cancelling the purchase and fully refunding you.


HOW DO I CONTACT YOU WITH SPECIFIC QUESTION?
Email us via email address: support@legendfox.com or click on Messenger blue icon at bottom right of page to send us an instant message. We will respond to you immediately to assist you in making the correct decision.